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Our customer service answer your from Monday to Sunday from 9:00AM to 6:00PM (GMT+2)

Our Contact us area answer you immediatly about the most asked questions. To read them, please click here.

The 6 most asked questions Les 6 questions les plus fréquentes

1 - Which countries is it possible to ship to?

We can ship orders to the following countries:

1.2.3 products are shipped in the following countries:
Albania
Austria
Azerbaijan
Ecuador
Estonia
Ethiopia
India
Iceland
Ireland
Israel
Italy
Mexico
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Brazil
Burkina Faso
Finland
Japan
Netherlands
New Zealand
Norway
Taiwan
Thailand
Togo
Turkey
Cambodia
Canada
China
Croatia
Cyprus
Czech Republic
Gambia
Germany
Greece
Korea (South)
Poland
Portugal
Uganda
Ukraine
United Kingdom
United States
Uruguay
Denmark
Hong Kong
Hungary
Latvia
Romania
Vietnam

2 - What are the terms for refunds?

1.2.3 gives you the freedom to change your minds on unworn items with original labels attached, returned with their invoice or delivery slip within 30 days of the receipt of the order, including during sales or promotions periods.
Get a refund by directly returning items ordered online by post to the following address:

Entrepot SASU UPAP
Retours Internet
Rue Louis Blériot
Zac du Parc
77290 Compans
FRANCE

Shipping costs are your responsibility, except if the return is being made due to an error on our part.
The refund request should be carried out within 5 working days of receipt of the parcel. Your bank account will be directly credited with the amount of the returned items using the secure payment partner Adyen.
In that case, a refund confirmation email will be sent.

Items returned incomplete, damaged or soiled by the customer will not be accepted.

3 - How are refunds paid?

When returning goods to the warehouse, funds are automatically paid into your bank account. The Customer’s bank account will be directly credited with the cost of the returned items using the secure payment partner Adyen. Refunds will be paid within 2 to 5 days. An email confirmation of the refund will be sent to you.

4 - How can I use my voucher code?

To use the vouchers related to your 1.2.3 loyalty card, you need to provide your card number (10 digits) when creating your account at www.1-2-3.com

If you have a current voucher, confirm your shopping cart and enter the code in the field “Do you have a voucher?”.
You can find your loyalty card voucher codes in the information printed on the back of the postcard you received by mail or on the printable coupon if you received an email.

There is a limit of 3 voucher codes per order.

If your voucher code is not recognised, be sure to check :
- That you are logged into your account
- Your loyalty card number is entered in the tab “My Dashboard” of your account if you have a loyalty card
- The voucher has not expired
- You have not added more than 3 codes to your cart (a maximum of 3 vouchers is allowed for each order)
- The terms and conditions for combined discounts in the legal statement if you have multiple vouchers in your cart
- The products for which you wish to use the voucher are not excluded from this product promotion (for instance: red dots).

5 - I forgot my password. What should I do?

When creating your account, you will receive a confirmation email containing your password.
You can also go to the section “My account” and click “Forgot your password?”. Enter your email address to instantly receive an email with a new password.

6 - How do I create my account?

To create your account:

- go to the section “My account” at the top right of the screen
- click on “Register”.
- enter your card number if you have one, your title, email address and finally create a password.
- a confirmation email will be sent with a reminder of your password. Be sure to keep it safe since it you will need it to log in again.

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The data registered on the website are exclusively aimed to 1.2.3. According to the modified Informatic and liberties law n°87-17 of January the 6, 1978, you can acces and change your data anytime by email to webcustomer@1-2-3.com or by mail at the following adress :
1.2.3, customer service, 57-59 rue Henri Barbusse - 92614 Clichy Cedex - France.

by mail Contact courrier

  • 1.2.3 Customer service
  • 57/59 Rue Henri Barbusse
  • 92614 Clichy Cedex
  • France
  • ITEM RETURN:
  • Entrepôt SASU UPAP
  • Retours Internet
  • Rue Louis Blériot
  • Zac du parc
  • 77290 Compans
  • FRANCE

  • Additionnal informations