Money back guarantee
1.2.3 gives you the freedom to change your minds on unworn items with original labels attached, returned with their invoice or delivery slip within 30 days of the receipt of the order, including during sales or promotions periods
Due to logistical reasons, parcels sent with the shipping company Hermes will not be accepted.
Get a refund by directly returning items ordered online by post to the following address:
Entrepot SASU UPAP
Rue Louis Blériot
Zac du Parc
Shipping costs are your responsibility, except if the return is being made due to an error on our part.
The refund request should be carried out within 5 working days of receipt of the parcel. Your bank account will be directly credited with the amount of the returned items using the secure payment partner Adyen.
In that case, a refund confirmation email will be sent.
Caution: items returned incomplete, damaged or soiled by the customer will not be accepted.
Giving made easy!
If you don’t want to make any mistakes with your choices, why not opt for our 1.2.3 gift card available in all 1.2.3 French, Belgium, German stores and Swiss
- Choose the amount
- From 15€ to 500€ - you choose the value of your gift
- The card can be used in all 1.2.3 stores
On more than one occasion.
The card can be used as many times as your loved-one chooses within the limit of the available balance.
- Want more? Is the amount on the card not enough to make those must-have purchases? You can easily top up the balance on the card using another payment means.
Use of the gift card is not currently available on-line.
1.2.3 gift cards conditions
1.2.3 gift card, which is non-rechargeable, is available in all 1.2.3 French, Belgium, German stores and Swiss
The card is not named and is available 3 years after purchase. It can be credited with the amount of your choice between €15 and €500 and can be used as many-times as wanted within the limit of the available balance. Several cards can be used for a same purchase within the maximum limit of €500. 1.2.3 gift cards can't be used as a method payment on www.1-2-3.com
You can check the balance of your gift card on the gift card page or directly in 1.2.3 stores. The card is non-refundable. The available balance of the card cannot be paid out in cash or give a right to interests. Any 1.2.3 gift card damaged will be rejected.
The card cannot be replaced in case of loss, damage or destruction and its use cannot be objected. As well, if the availability date is passed, the card cannot be replaced or refund.